Glossary
Starting with A
  • Add-on – A selection, typically at an increased price, added to a travel reservation.
  • Adjoining rooms- Bordering hotel rooms that do not share a common door.
  • Advance purchase requirement – Ticket must be purchased a minimum number of days before the flight departs.
  • ARC - The Airlines Reporting Corporation - is responsible for supervising payments from travel agencies to airlines along with the manner in which tickets are issued to consumers.
  • Airport access fee - A fee paid to the airport authority by car rental companies for the use of shuttle vehicles. This often appears in customer’s car rental bills.
  • Availability – The total number of seats allowed to be sold at a particular rate.
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Starting with B
  • Base fare – The cost of an airfare prior to addition of fees, taxes or surcharges.
  • Blackout dates – Specific dates in which special fares or promotions do not apply. Typically exist around holidays or special events.
  • Blocked space – Seats reserved to be sold to third party companies at a discounted group rate.
  • Boarding pass – A ticket issued at airport check-in that authorizes airplane boarding.
  • Bulk contract - An agreement whereby an airline sells large blocks of seats at a discount for resale by a third party.
  • Bulk fare – A reduced fare for purchases of a large number of tickets.
  • Business class- While amenities vary based on the airline, business class generally falls between first class and coach.
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Starting with C
  • Cancellation penalty - A fee to charged to customers that cancel flights after booking reservations. Fees typically vary based on the agency or carrier.
  • Commission- A small fee that a travel agency or services adds to the total fee in order to make money.
  • Consolidator - A business that has contracts with airlines to sell tickets in bulk, generally at a discounted rate.
  • Corporate agency - A travel agency that usually caters to medium-large sized businesses.
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Starting with D
  • Domestic fare – An additional fare added to national flights.
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Starting with E
  • Electronic ticket – A paperless ticket that allows travelers to fly with only a photo ID. Commonly referred to as “E-ticket’s”, they cannot be lost or stolen because it is an electronic reservation.
  • Exclusive fare- Discounted airfares offered by travel consolidators.
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Starting with F
  • Fare basis (code) - The code that determines the price of an airline ticket.
  • First class – The class which offers the most premium service. Enhanced seating, meal selection, and drink offerings staples of this services.
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Starting with G
  • Global distribution system (GDS) - An international computer reservation system that accesses many databases of suppliers, airlines, etc. in different countries, such as Sabr
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Starting with H
  • Hub – A city in which an airline has a major presence. Often, it is the city in which the airline was formed.
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Starting with I
  • IATAN - International Airlines Travel Agent Network - Administers the IATAN card, the only widely accepted form of legitimate travel agent identification.
  • Interline connection – A trip with a connection flight from a different airline.
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Starting with L
  • Land arrangements – All non-flying reservations upon arrival such as car rental, hotel, and tourist reservations.
  • Layover – The period of time spent between connecting flights.
  • LDW - loss damage waiver - Supplementary car rental insurance that covers theft, vandalism, and accident damage.
  • Leisure travel – Usually signifies traveling for relaxation, vacation, or to visit friends/family.
  • Limited service hotel – A hotel without a restaurant on the premises.
  • Lowest available fare – The most inexpensive flight currently available
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Starting with M
  • Maximum stay – The longest period of time a traveler can stay at a particular destination and still qualify for the promotion or discounted fare.
  • Minimum connect time – The shortest time required in order to successfully transfer to a connecting flight. It is recommended to select a connecting flight that exceeds the minimum connection time.
  • Modified American plan (MAP) - Meal plan that includes two daily meals, usually breakfast and dinner
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Starting with N
  • Net fare, net rate- Implies the commission has already been added to the price of the fare.
  • No show – A traveler that doesn’t appear for their flight, hotel, or car rental reservation.
  • Non-refundable- A ticket in which no money will be returned if the customer no longer intends to use the ticket.
  • Non-transferable – A ticket that can only be used by the person who was originally scheduled to fly at the time of purchase.
  • Nonstop – A flight that travels directly to its destination without connections or layovers
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Starting with O
  • Occupancy rate – The proportion of reservations expected during any given period.
  • Offline connection – A connection that requires switching to both a new aircraft and carrier.
  • Off-peak – A less expensive time to travel as result of lower consumer volume during these periods.
  • Operator – Any company that provides any transportation service. Not just limited to flights, it also includes trains, buses, and cruise ships.
  • Overbooking – When a carrier books more reservations than available seats
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Starting with P
  • Passenger facility charge (PFC) - an additional fee for the use of the airport.
  • Passenger name record (PNR) - The official name of one's reservation in a computer reservation system (CRS).
  • Personal effects coverage - Additional car rental insurance covering loss of personal property from the rented vehicle.
  • Point-to-point - Refers to the fares between two cities.
  • Published fare – A fare immediately offered for purchase by the airline. This does not include heavily discounted flights usually offered to consolidaters.
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Starting with R
  • Rack rate – The price of a hotel prior to discount.
  • Reconfirm – to double-check a reservation.
  • Record locator – The number assigned to a reservation in the airlines number. This number is unique, as it will never be assigned again.
  • Red-eye flight – A flight in which the travel takes place between the hours of 9pm and 7am.
  • Reissue – When a new ticket is issued as a result of a change of plans. This can often require fees or penalties from the airport.
  • Round trip – Two flights: the destination flight and its return trip
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Starting with S
  • Sabre ® - The world’s largest travel reservation system.
  • Saturday night stay – In order to receive a specialty fare, a Saturday stay over is sometimes required.
  • Scheduled carrier – An airline that offers regularly scheduled flights between destinations.
  • Special fare – Any fare that deviates from normal pricing (typically discounted).
  • Shoulder season - The period of time between busy and quiet seasons in which prices are typically at a midpoint.
  • Suite – A hotel room that usually offers a living room and kitchenette in addition to the bedroom.
  • Supplier – A company that offer travel services to the general public
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Starting with T
  • Through passenger - A passenger who remains on the plane at a connecting stop on the way to his/her final destination.
  • Ticket stock - Blank airline tickets.
  • Travel agent-. An individual or company that sell travel services on a commission basis.
  • Travel agency- Usually used in the travel industry to refer to an ARC-appointed storefront retailer.
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Starting with U
  • Unlimited mileage – Signifies there are no mileage restrictions for renters.
  • Unrestricted fare – An airfare with no limitations. It is typically refundable and has no blackout days
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Starting with W
  • Waiver - A written acknowledgement that a passenger has declined something
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